At Tecosphere, we understand that you may need to cancel an order. Please review our cancellation policy below.
1. Order Cancellation
Orders may be cancelled before they are processed or shipped without any cancellation charges.
Cancellation requests should be submitted as soon as possible through our Customer Support team.
2. Orders Already Shipped
Once an order has been shipped, cancellation may not be possible.
If a cancellation request is approved after shipment, applicable shipping charges, handling charges, or other related costs may be deducted from the refundable amount.
3. Custom & Special Orders
Orders placed for:
- Special-order products
- Customized products
- Products sourced specifically on customer request
cannot be cancelled once they have been confirmed or ordered from the supplier.
4. Order Cancellation by Tecosphere
Tecosphere reserves the right to cancel any order at its sole discretion due to reasons including, but not limited to:
- Product unavailable or out of stock
- Pricing or technical errors
- Payment verification failure
- Incorrect customer information
- Suspected fraudulent activity
- Legal or regulatory requirements
If payment has already been received, the eligible amount will be refunded through the original payment method whenever possible.
5. Refunds After Cancellation
Approved refunds will be processed after cancellation confirmation.
Refund processing time may vary depending on the payment method, bank, or payment provider.
6. Contact Us
For cancellation requests or assistance, please contact Tecosphere Customer Support through the Contact Us page on our website.
