At Tecosphere, we aim to deliver your orders safely and on time. Please read our Shipping & Delivery Policy before placing an order.
1. Delivery Coverage
Tecosphere currently delivers across the United Arab Emirates (UAE). Delivery availability may vary depending on your location.
2. Delivery Time
Estimated delivery time depends on product availability and delivery location.
- In-stock items are generally delivered within 2–3 business days.
- Some products may require additional processing or sourcing time.
- Delivery estimates exclude weekends, public holidays, and unforeseen delays.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you confirm your order.
Free shipping promotions may be available on selected products or order values.
4. Order Processing
Orders are processed after successful payment confirmation or order verification.
Tecosphere reserves the right to verify customer information before dispatching any order.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, contact number, and recipient details.
Tecosphere is not responsible for delays or additional charges resulting from incorrect or incomplete delivery information.
6. Delivery Attempts
Our courier partners may make more than one delivery attempt.
If delivery cannot be completed due to customer unavailability, incorrect address, or refusal to accept the shipment, the order may be returned to Tecosphere. Additional delivery charges may apply for re-delivery.
7. Order Tracking
Once your order has been shipped, tracking information will be provided where available, allowing you to monitor your shipment status.
8. Delivery Delays
While we aim to deliver all orders within the estimated timeframe, delays may occur due to:
- Product availability
- Courier delays
- Weather conditions
- Public holidays
- Remote delivery locations
- Other circumstances beyond our control
Tecosphere will make reasonable efforts to keep customers informed of significant delays.
9. Damaged or Incorrect Deliveries
Please inspect your order upon delivery.
If you receive:
- A damaged product
- A missing item
- An incorrect product
Please notify Tecosphere within 24 hours of receiving your order. Claims made after this period may not be eligible for replacement or investigation.
10. Undeliverable Orders
Orders may be returned to Tecosphere if:
- The delivery address is incorrect or incomplete.
- Delivery attempts are unsuccessful.
- The shipment is refused by the recipient.
- The package is returned by the courier as undeliverable.
Any refund or re-delivery will be handled according to our Return, Refund, and Cancellation Policy.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact Tecosphere Customer Support through the Contact Us page on our website.
